■返品期限・返品送料について

返品・交換は未開封のものに限ります。
お手元に届いてから14日以内に、メールにてご連絡ください。
お客様の個人的な理由による返品・交換の際の送料および返
金手数料は、お客様負担となりますので、予めご了承下さい。

返品に関するお問い合わせは orience.herbal@gmail.com まで
メールにてご連絡下さい。


Our Return Policy

You have 14 days to return an order after receiving it. 
If the product you received is not what you expected,
please contact us before returning the item. 
Unless arrangements are made with us, you cover
the cost of the return.

Instructions for returning goods

If you wish to make a return, send us an e-mail containing
your name, address, e-mail address, the order number
and a specification of which items that the return relates to. 
Ship the items for return within 14 days of the date of the
notification. You are responsible for any damage incurred
by items during the return shipment. We therefore strongly
recommend that you send the products well packaged,
in good condition and in their original box and/or packaging. 
If possible, please provide us with a tracking number for
the return shipment.

All enquiries: orience.herbal@gmail.com